This is a comprehensive course designed to help you improve all aspects of front desk, office and workplace safety, security and survival with topics from crisis communication to action plans for emergencies, difficult people as well as keys to help you recognize violence indicators before it happens and we will discuss tools to help you survive violence, if it were to occur. Course takes approximately 8 hours to complete at your own pace. Print your certificate upon completion.

Our team wants to help you get better prepared for these and other issues related to being safe in your workplace environment. We are focused on helping you through this powerful training program. Here are the things we will train together on:

Current violence trends & defense strategies.
Assessing vulnerability for yourself/your team.
Safety strategies during front desk emergencies.
Understanding odd, suspicious & dangerous situations and how to respond to each.
Develop a plan of action for difficulties.
Interaction and communication skills for: Verbal abuse, threats, disgruntled or angry people.
Dealing with mentally ill persons.
Calling 911 for help and communicating in crisis.
Surviving Intruders and shooters in the workplace.
Warning signs of danger, attack and threats to you.
Training scenarios to help you and your team now.

Self Paced Training - When Your Schedule Allows - Up to 6 Months to Complete Training

Sharpen your Front Desk Safety and Security skills, your ability to deal with difficult people, dangerous situations, and emergencies.

Register during this open enrollment period then take up to 6 months to complete the training, at your convenients, when your schedule permits.
12 information-rich, on-demand video training sessions with Captain Joe Puckett, a safety and security leader, instructor and advisor.
PLUS, several video exercises to help you reinforce the topics and discussions throughout the training sessions.
Results guaranteed!

We use the awesome course platform, Thinkific. You can view the videos online as your schedule permits.

You can download and print a handout for the entire course if you choose and you can view our training videos on most smartphones, tablets, laptops and desktops, wherever you choose.

This Front Desk Safety and Security training program is packed full of the latest and best information I have to offer for your success today. I want you to be absolutely thrilled with the strategies you’ll discover in this course. But you be the judge…….

It might feel like a risk to you, your supervisor or agency to invest in this course. However, I know what I teach works and I’m willing to assume ALL the risk. You either get solid, measurable results during our time together, you’re blown away with the value, and you’re completely 100% satisfied… or I give you back your money.

You can sign up today and attend the entire course totally RISK-FREE. If, after completing all sessions and applying the teachings from each lesson, you don’t feel fully satisfied, or you didn’t get massive value and see real results (improved communication with difficult and dangerous people, an increase in your knowledge base about dealing with emergencies, tactics to try, improved confidence), simply contact my team and we’ll happily refund 100% of your money in FULL. You have my promise.

Sound fair? – let’s do this! - Captain Joe Puckett

What others have said in their Front Desk Safety course reviews:

5/5 Stars - “I felt there was a lot of good information”. - Heather O’Donnell

5/5 Stars - “This was a very informative training”. - Alicia Paras

5/5 Stars - “I work as the front office person, this class was very informative of how to deal with angry or upset people. I would definately take it again”. - Linda Lacitinola

5/5 Stars - “I have only worked at the front desk/reception area a couple of years. There is a lot of good information in this course that will help dealing with hostile and dangerous people. Thanks”. Ann Bills

4/5 Stars - “Recommend this for all front office personnel”. - Ronaye Tylor

5/5 Stars - “Lots of great material. Took this course a few years ago in an actual classroom. This course/class has even more information”. Sandra Matheus

5/5 Stars - “Thank you, Joe & crew. This is great information presented in a matter of fact manner. Lots of good insights and action items”. Sandra T.

Meet Your Senior Trainer, Advisor and Safety & Security Expert, Joe Puckett

Captain Joe Puckett spent 21 years in law enforcement responding to emergency events and criminal incidents. As a hostage/crisis negotiator he has dealt with people in times of crisis. Since 1991 he has instructed enforcement, government and corporate staff in areas of human behavior and human influence, indicators of violence and securing facilities and events.

Mr. Puckett seeks to share his experiences, insights and knowledge to help you be efficient, safer, more professional as well as more helping you feel more confident and better prepared for incidents that you might encounter at the front desk, help desk, utility desk or the office environment.

He is also a two time national award of merit winner for his investigations/instruction. He receives high ratings on his instruction (see reviews above) and has taught thousands of public safety, law enforcement and government staff as well, in investigative courses, safety and security topics, reading body language and other professional programs since 1991.

Anyone working at or around any front desk, front counter, lobby, office or reception positions including:

Front Desks, Help Desks, Information Desk, Permit Counters, Police Records, Utilities Desks, Billing Desks.
Any Local, County, State or Federal Personnel working in the office or lobby environment.
Libraries, DHS, Health Offices, Transportation, Code Enforcement Desk, Building, Zoning or Planning,
Public Works, Station Volunteers, Corrections or Probation Office Personnel and Court Employees.
BLM, USFS or Other Federal Office, Probation Check-in Staff, and Parks Personnel.
Non-Profit Corporation Office Personnel, Medical Offices, Corporate and Business Office Personnel.
Great training for Facility Managers, Security Staff, Office Coordinators as well as Administrators.

Front Desk Safety & Security

Our team wants to help you get better prepared for these and other issues related to being safe in your workplace environment. We are focused on helping you through this powerful training program. Here are the things we will train together on:

Current violence trends & defense strategies.

Assessing vulnerability for yourself/your team.

Safety strategies during front desk emergencies.

Understanding odd, suspicious & dangerous situations and how to respond to each.

Develop a plan of action for difficulties.

Interaction and communication skills for: Verbal abuse, threats, disgruntled or angry people.

Dealing with mentally ill persons.

Calling 911 for help and communicating in crisis.

Surviving Intruders and shooters in the workplace.

Warning signs of danger, attack and threats to you.

Training scenarios to help you and your team now.

Self Paced Training - When Your Schedule Allows - Up to 6 Months to Complete Training

Sharpen your Front Desk Safety and Security skills, your ability to deal with difficult people, dangerous situations, and emergencies.

Register during this open enrollment period then take up to 6 months to complete the training, at your convenients, when your schedule permits.

12 information-rich, on-demand video training sessions with Captain Joe Puckett, a safety and security leader, instructor and advisor.

PLUS, several video exercises to help you reinforce the topics and discussions throughout the training sessions.

Results guaranteed!

We use the awesome course platform, Thinkific. You can view the videos online as your schedule permits.

You can download and print a handout for the entire course if you choose and you can view our training videos on most smartphones, tablets, laptops and desktops, wherever you choose.

What others have said in their Front Desk Safety course reviews:

5/5 Stars - “I felt there was a lot of good information”. - Heather O’Donnell

5/5 Stars - “This was a very informative training”. - Alicia Paras

Meet Your Senior Trainer, Advisor and Safety & Security Expert, Joe Puckett

Mr. Puckett seeks to share his experiences, insights and knowledge to help you be efficient, safer, more professional as well as more helping you feel more confident and better prepared for incidents that you might encounter at the front desk, help desk, utility desk or the office environment.

Anyone working at or around any front desk, front counter, lobby, office or reception positions including:

Front Desks, Help Desks, Information Desk, Permit Counters, Police Records, Utilities Desks, Billing Desks.

Any Local, County, State or Federal Personnel working in the office or lobby environment.

Libraries, DHS, Health Offices, Transportation, Code Enforcement Desk, Building, Zoning or Planning,

Public Works, Station Volunteers, Corrections or Probation Office Personnel and Court Employees.

BLM, USFS or Other Federal Office, Probation Check-in Staff, and Parks Personnel.

Non-Profit Corporation Office Personnel, Medical Offices, Corporate and Business Office Personnel.

Great training for Facility Managers, Security Staff, Office Coordinators as well as Administrators.

Upon starting the course you have the option of downloading a course handout to follow during the training.

Upon completion of the course, you can print a certificate as proof of your training.