Quickly improve your success and safety with new skills for dealing with difficult people, difficult situations and even dangerous or violent conflicts.
Verbal skills are often times learned the “hard way” over time, with complaints and criticism, through times of stress and conflict.
But, we can shorten that learning curve and give you some strategies that we have learned and want to pass along to you during this SELF STUDY, SELF PACED program focused on the people you have to deal with.
Those people we help you get better prepared for include your difficult members of the public, your customers and even your coworkers. If any of this sounds familar and sounds like you and your environment, WE WOULD LOVE TO HELP, through this powerful training program.
Learn about VERBAL PERSUASION and the LEADERSHIP OF PEOPLE.
Discuss 5 core tactics to AVOID CONFLICT.
Apply DE-ESCALATION and DEFUSING techniques for difficult and dangerous situations.
Review the TOOLS to BUILD COOPERATION.
Get the insight of BUILDING RAPPORT in just seconds.
Learn about avoiding TOXIC TALK.
We have included even more tools to help you in this powerful on-demand training
Responding to THREATS and OVERCOMING ADVERSARIES.
Discussion of WORDS THAT PERSUADE PEOPLE.
Developing plans for conflict and DEFLECTING vs. ARGUING.
Being a LEADER IN YOUR PROFESSION.
Neuro-Linguistics and Verbal Interaction.
Self Paced Training - When Your Schedule Allows - Up to 6 Months to Complete Training
Improve your communication skills, your ability to persuade people, defuse difficult communicationa and be a leader in your work, your environment.
Register during this open enrollment period then take up to 6 months to complete the training, at your convenients, when your schedule permits.
12 information-rich, on-demand video training sessions with Joe Puckett, a safety, security and communication leader and expert.
PLUS, several video exercises to help you reinforce the topics and discussions throughout the training sessions.
Results guaranteed!
Bonus Material! A complete additional bonus on one of the biggest communication skills that help you from day to day issues to crisis situations.
we use the awesome course platform, Thinkific. You can view the videos online as your schedule permits.
You can download and print a handout for the entire course if you choose and you can view our training videos on most smartphones, tablets, laptops and desktops, wherever you choose.
This VERBAL EXCELLENCE training program is packed full of the latest and best information I have to offer for your communication success today. I want you to be absolutely thrilled with the strategies you’ll discover in this course. But you be the judge…….
It might feel like a risk to you, your supervisor or department to invest in this course. However, I know what I teach works and I’m willing to assume ALL the risk. You either get solid, measurable results during our time together, you’re blown away with the value, and you’re completely 100% satisfied… or I give you back your money.
You can sign up today and attend the entire course totally RISK-FREE. If, after completing all sessions and applying the teachings from each lesson, you don’t feel fully satisfied, or you didn’t get massive value and see real results (improved communication with difficult people, an increase in your knowledge base about words and tactics to try, improved confidence), simply contact my team and we’ll happily refund 100% of your money in FULL. You have my promise.
Sound fair? Come on board – let’s do this! - Captain Joe Puckett
What others have said in their Verbal Excellence course reviews:
5/5 Stars - “As Always an Excellent Course” - Every Course provided by Mr. Puckett is spot on. Full of great information and techniques to make business less bruising and difficult for the LEO community” - Greg Redman
5/5 Stars - “Very Helpful” - I fell like I have taken a lot away to help me improve my verbal and listening skills. Thanks!” - Libby O’Neill
4/5 Stars - “Great Course” - “I love this guy! He’s very articulate and easy to understand” - Andrea Papa
5/5 Stars - “Great” - “I really enjoyed the on line course. It allowed me to focus and pause the course when needed”. - Juan Tena
5/5 Stars - “Excellent Class” - Excellent class with lots of practical information to use on a daily basis with difficult customers”. - Melody Palm
Meet Your Senior Trainer and Communication Expert, Joe Puckett
Captain Joe Puckett spent 21 years in law enforcement, dealing with difficult, dangerous and violent people with various challenges to an efficient communication process.
Joe Puckett developed an extreme interest in human behavior and effective communication to dealing with these difficulties, that was not regularly taught in our ciriculumn.
Mr. Puckett seeks to share his experiences, insights and knowledge to help you be efficient, safer, more professional and less stressed in our dealings with difficult people.
He receives high ratings on his instruction (see reviews above) and has taught thousands of public safety and government staff since 1991.
Anyone dealing with difficult people including; Government Personnel, Law Enforcement, Front Desk Personnel.
Investigators; Public, Private, Licensing as well as Inspectors, Auditors and Examiners.
Corrections and Probation Personnel. Fire and EMS Personnel.
Transportation personnel, Campus Safety, Code Enforcement, Liquor Control and Gaming Personnel.
Legal, Court and Law Professionals. Housing Authority Personnel and Health and Human Services Members.
Community Service Officers, Cadets, Volunteers.
Security Professionals, Loss Prevention Personnel.
Corrections, Probation Personnel.
Help Desk, Utility Billing and Information Desk Personnel.
Airport and Transportation Personnel.
Anyone who wants to improve their leadership skills, their ability to persuade people and those needing to defuse difficult or violent people.